Thank you for trusting us to help you market your property! To efficiently maintain our busy schedule and provide the level of service our clients expect, please take a moment to read through the FAQ section so you know what to expect when hiring us for your marketing needs.
How can I schedule a photo shoot appointment?
To schedule photo shoots, please reach out via email (email@example.com) or text (647-741-5020). Usually appointments are booked 4 days in advance, on a first-confirmed, first-served basis.
How much time do you spend at the property?
It depends on the requested package. We allow up to 45 minutes for 15 photos and 60 minutes for videography. It is important that the photographer is not distracted and the property be ready as additional charges may apply if the shoot takes longer. We spend a number of hours processing the photos afterwards to make them startlingly impressive.
What is your turn around and how do you deliver the products?
Our editors try to make the photos ready, next day by 6pm. The files will be emailed to agents. Rush Delivery: If you need your photos delivered urgently, we’ll raise your order to the highest priority in the editing queue and deliver it on the same day of shooting by midnight. Same day delivery is available at a $30 fee.
What is the copyright policy for real estate photography?
As it is the standard of real estate photography industry, the agents purchase a none-exclusive, non-transferable license which is valid for the duration of the listing and as the property is sold or reassigned to other agent, the license expires. We retain the copyrights and real estate agents as the licensee, may not give or sell the images to any other party, including but not limited to builders, stagers, other agents, sellers or buyers. As the agents purchase non-exclusive license, the copyright holder may sell multiple licenses for the same photos. Please contact us to get quote for all other licenses type (architects, stagers, builders and non-expiry).
What is your Cancellation/Reschedule Policy?
We respectfully ask for at least 24-hour notice to cancel or reschedule photo sessions. A cancellation fee of $75 will be assessed in any of following events:
Cancellation / Reschedule within the 24-hour window prior to photo shoot.
If for any reason our photo shoot can be preceded. (Incorrect lock-box code, agent shows up more than 15min late, access not allowed by concierge, property not ready for photo shoot, etc.).
What about rescheduling due to snowing?
As long as it is not physically snowing, Photo shoots will continue as scheduled. In the case of snowing, we can shoot the interior as the seller has probably put a lot of hard work into getting the home ready for the photo shoot and wants to list it a.s.a.p. Exterior photos will be shot at the earliest day possible or we can reschedule the entire shoot to the next available appointment. If the shooting is done in two days, a traveling fee of $75 will be assessed.
Do we need to reschedule for rainy/overcast days?
As we will replace the overcast sky with a blue sky (just for exterior shots and overcast days), photo shoot will continue as scheduled. There is no extra cost for this service.
What is your pricing?
Please visit our pricing page to find the package and additional services that work for your property. In general the cost for up to 15 photos is $170 ($8 per additional photos). For condos you can have up to 3 images of common areas included in our STARTER package ($8 per additional amenities photos). A list of the “must have” photos may be sent to us or we discuss it at the time of shooting. If no list is provided, it means the STARTER package is needed and our photographer will decide which area of the property be included in 15 photos. If you have any questions or need a quotation for a listing larger than 4,000 square feet, please do not hesitate to contact us.
What is your preferred method of payment?
Our preferred method of payment is E-transfer. Also payments can be made by cash, check or credit card.
Do You Stage?
Staging services are not included with any packages. Due to liability of potentially damaging furniture, appliance, flooring, etc., our photographers do not move furniture, kitchen appliances, pet crates, etc. Although we would love to help you style/design your home, our photographers unfortunately do not have the skill set required to do so. Please make sure all staging and cleaning is done prior to arrival of our marketing team. Although it is home owner responsibility to make their home ready for the photo session, we recommend hiring a professional home stager to do so.
How can I prepare my property for a photo shoot?
Always start with a thorough cleaning. Make your home as neat and de-cluttered as possible. Also we have put together a checklist to help you prepare your home for the photo-shoot at our staging page.
Can I stage/clean the rooms as you shoot?
No. Due to our busy schedules and the fact that staging rooms will take too much time, please make sure the property is completely ready for the photo-shoot prior to our staff arrival.
Can I choose music for my YouTube video?
Yes. Although, you can send us a licensed music for your video in mp3 format as long as you have the rights to use the song for advertising.
Can You Access Properties without agent’s presence?
It is preferred to have you or someone from your office present at the site. Another alternative is detailed information of a lock box (exact location, access code, etc.).